1
Create or Log In
Create your GoGoLiberty Rider account, verify your email, then log in before requesting your ride.
✨ Rider Help Center
Riding With Us Is Easy.
New to GoGoLiberty Rider? No problem. This page walks you through creating an account, booking a ride, choosing your ride type, tracking your driver, and finding answers to common Rider questions.
Your Quick Ride Checklist
1
Create your account
Sign up and verify your email.
2
Enter your trip
Add pickup and destination.
3
Choose your ride
Select the ride option that fits.
4
Request and ride
Review, confirm and meet your driver.
What Do You Need Help With?
How to Book Your Ride
Follow these six simple steps.
2
Enter Pickup & Drop-Off
Tell us where you are being picked up and where you want your driver to take you.
3
Ride Now or Schedule
Request an on-demand ride or choose a future date and time for a scheduled ride.
4
Choose a Ride Type
Select Economy, Comfort, SUV, XL, Wait & Return, or another available ride option.
5
Review & Confirm
Review the ride information, estimated pricing and payment details before confirming your request.
6
Meet Your Driver
Once a driver is matched, review the driver and vehicle information, track arrival and enjoy your ride.
Which Ride Option Should I Choose?
Select the option that best fits your trip.
Economy
A standard everyday ride option for affordable transportation.
Comfort
A little more space and comfort for riders who prefer an upgraded ride.
SUV
A larger vehicle option when you need additional passenger or luggage space.
XL
Designed for larger groups when a standard vehicle may not provide enough seating.
Wait & Return
Reserve driver waiting time when you need transportation to a destination and a return trip later.
Safer Youth
A specialized ride option for eligible youth ages 12–17 with additional account and safety requirements.
Frequently Asked Questions
Search or browse common Rider questions.
Account & Login
Yes. Riders should create or log in to
their GoGoLiberty Rider account before
completing a ride request.
Firebase Authentication creates your
secure account and assigns a unique user ID.
Your Rider profile is then associated with
that account.
Email verification helps confirm that you
own the email address associated with your
Rider account. Email-based accounts must
be verified before normal account access.
Check your spam or junk folder first.
You can also return to the login page and
request another verification email.
Use the Forgot Password
option on the login page. A password reset
email will be sent to the email associated
with your Rider account.
Account information should accurately
represent the account holder. If another
person needs their own Rider access,
creating a separate account is recommended.
Booking a Ride
Open the Rider booking page, select
Book a Ride, enter your
pickup and destination, choose your ride
option, review the trip and submit the
request.
Yes. Choose
Schedule a Ride
and select the requested future date and
time before confirming the ride.
Enter the location where you want the
driver to meet you. Make sure the pickup
address is accurate and accessible.
Where the booking flow provides the option,
additional stops can be included in the ride.
Additional stop charges may apply.
When booking transportation for someone
else, make sure the booking information
accurately identifies who will be riding
and follow any special program requirements
that apply.
Correct the address before submitting
your request whenever possible. If the
ride has already been requested, use the
available ride-management or support
options rather than assuming the driver
has the corrected location.
Ride Options
These options allow riders to choose
among standard rides, upgraded comfort
and larger vehicle capacities. Available
choices can depend on your location and
available drivers.
Wait & Return is intended for riders who
want transportation to a location and
reserved waiting time before returning.
The booking flow will show the available
time selections and applicable pricing.
The current Rider booking flow supports
Wait & Return selections from
1 through 8 hours.
Vehicle availability depends on eligible
drivers near your requested pickup location.
You may need to select another available
ride option.
Pricing & Payments
The Rider booking flow provides pricing
information for review before the ride
request is finalized.
Pricing can include the selected vehicle
category, route distance, trip time,
additional stops, platform fees, taxes
and any special ride options selected.
Yes. Additional stops may have an
additional charge that is included in
the ride estimate.
Safer Youth rides may include a separate
supervisory fee shown as part of the
applicable ride pricing.
Wait & Return includes the selected
reserved waiting-time block. The booking
screen will show the amount due and the
applicable trip pricing information before
you confirm.
GoGoLiberty Rider uses secure payment
processing for Rider transactions.
Sensitive payment information should only
be entered through the official secure
booking and payment interface.
Driver & Trip
Once an eligible driver is matched with
your request, the Rider experience can
display the assigned driver and ride
information.
Compare the available driver and vehicle
information in your Rider account with the
vehicle that arrives before entering.
When tracking is available for the active
ride, the Rider interface can provide
updates about your assigned driver's
progress.
Check the pickup location and active ride
information first. Use the available
contact or support options if you still
cannot locate the assigned driver.
The ride is marked completed through the
trip workflow after you reach the
destination. Your completed ride can then
move into your ride history.
Safer Youth Rides
The GoGoLiberty Safer Youth program is
designed for eligible youth ages
12–17.
Safer Youth rides are subject to the
required parent or guardian account and
approval process. Youth ride eligibility
should be completed through the approved
GoGoLiberty process.
GoGoLiberty requires applicable driver
background screening and additional
eligibility requirements for youth ride
participation.
The PIN is an additional verification step
used during the Safer Youth pickup process.
Follow the instructions shown in the Rider
experience for the specific ride.
Safer Youth ride workflows can provide
ride status information associated with
the approved parent or guardian account.
Changes, Cancellations & Problems
Where cancellation is available for the
active ride, use the Rider ride-management
options. Applicable cancellation rules or
charges should be reviewed before confirming.
Driver availability can vary by location,
time and ride type. If no eligible driver
is available, you may need to retry,
schedule for another time or select another
available ride option.
The system may still be searching for an
eligible online driver who can accept the
requested ride. Availability can differ by
area and time.
Do not ignore incorrect trip information.
Review the active ride details and use the
available support or ride-management
options to resolve the issue.
Safety & Support
Drivers are subject to GoGoLiberty's
applicable driver screening and onboarding
requirements before qualifying for eligible
ride activity.
Use available in-app or support options
when assistance is needed. For an immediate
emergency, contact the appropriate emergency
service in your area.
Use the official GoGoLiberty Rider
contact or support page for account,
booking and ride-related assistance.
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If you believe you left an item in a GoGoLiberty vehicle, contact GoGoLiberty as soon as possible at 1-800-714-4342. Please have your ride information available so our team can assist you with your Lost & Found request.
You may also use the Lost & Found option available through the GoGoLiberty Rider Safety Arsenal.
Call 1-800-714-4342GoGoLiberty will assist with Lost & Found requests, but recovery of a lost item cannot be guaranteed. Contact us as soon as possible at 1-800-714-4342 if you believe you left an item in a vehicle.
Call GoGoLibertyWhen contacting GoGoLiberty about a lost item, provide as much information as possible, including your name, the ride date, approximate ride time, pickup and drop-off locations, and a description of the missing item.
This information can help our team identify the correct trip and assist with your Lost & Found request.
Still Need Help?
You can return to the Rider booking page, log in to your account, or contact GoGoLiberty support for additional help.