SOS
Send your current location and ride information to GoGoLiberty for ride-related assistance. For an immediate emergency, call 911.
🛡️ GoGoLiberty Rider Safety
Your Safety Comes Along for the Ride.
From preparing for pickup to getting help during or after a trip, GoGoLiberty Rider provides safety and support tools designed to help riders throughout their journey.
Rider Safety Arsenal
Safety, location, reporting and support tools available to GoGoLiberty Riders.
Meet Your Rider Safety Arsenal
GoGoLiberty Rider brings important safety and support tools together in one convenient place.
🛡 Rider Safety Arsenal
Available to Riders
Share My Location
Send your current location to GoGoLiberty administration for ride-related assistance.
Lost & Found
Tell us what you left behind and which ride it may have been associated with.
Request Refund
Submit a refund request for a completed ride.
Rider Complaint
Report a trip issue, driver concern or safety concern.
Record My Ride
Start a web safety record linked to your active ride and current location.
Emergency Contacts
Add or update an emergency contact for your Rider safety profile.
Verify Your Ride
Request verification of the driver and vehicle assigned to your ride.
Life-Threatening Emergency?
If you or someone else is in immediate danger or experiencing a life-threatening emergency, call 911 immediately. GoGoLiberty Rider safety and support tools are for additional ride support and do not replace emergency services.
Safety Throughout Your Ride
A few simple steps can help you prepare before pickup, stay aware during your trip and get help afterward.
1
Before Your Ride
- Confirm your pickup location.
- Review your assigned driver's information.
- Review the vehicle information.
- Keep your phone available.
- Meet your driver at the designated pickup location.
2
During Your Ride
- Wear your seat belt.
- Follow your trip information.
- Use Share My Location when needed.
- Access your Safety Arsenal if you need assistance.
- Use emergency services for immediate emergencies.
3
After Your Ride
- Check that you have your belongings.
- Review your completed ride.
- Use Lost & Found if necessary.
- Submit a complaint if there was a trip or safety issue.
- Use the refund request process when applicable.
🛡️ SAFER YOUTH
Additional Ride Safeguards for Youth Ages 12–17
GoGoLiberty Safer Youth uses a specialized process for eligible youth riders. Parent or guardian participation, program eligibility and additional ride verification requirements apply.
Parent or Guardian
Eligibility & Approval
Eligible Driver
Pickup PIN Verification
Youth Ride
Ride Completion Status
Important:
Safer Youth is a specialized ride
program and is not treated simply
as a standard adult Rider booking.
Program requirements must be
completed before an eligible youth
ride can be used.
More Ways We Help You Stay Informed
Know Your Driver
Review the available information for the driver assigned to your ride before pickup.
Check the Vehicle
Compare the vehicle information provided for your ride with the vehicle that arrives.
Trip Information
Follow available ride and trip information through your GoGoLiberty Rider experience.
Secure Rider Accounts
Rider accounts use authentication and account verification as part of the account-access process.
Secure Payment Flow
Only enter payment information through the official GoGoLiberty Rider booking and payment experience.
Rider Support
Rider support and reporting tools are available for trip concerns, lost items and other ride-related issues.
Safety Is a Shared Responsibility
Riders can help support a safer trip by following a few important practices.
- Wear your seat belt during the ride.
- Provide an accurate and accessible pickup location.
- Verify the driver and vehicle information before entering.
- Do not ask a driver to violate traffic or safety laws.
- Follow passenger-capacity requirements for the selected vehicle.
- Report serious trip or safety concerns through the appropriate Rider support tools.
Your Safety Tools Travel With You.
Learn how GoGoLiberty Rider works, review common Rider questions or request your next ride.